Resident Resources
How Can We Help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The
Resident Guide outlines the community guidelines for
AMCC Camp Lejeune – New River.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued as of January 1, 2015.
How do I contact my Community Office?
Bicentennial Community Center6498 Bicentennial AvenueCamp Lejeune, NC 28547 Berkeley/Watkins T (910) 219-6410 Paradise Point T (910) 219-6420 F (910) 219-6404 |
Midway Park Community Center
4701 Deckard DriveMidway Park, NC 28544
T (910) 219-6380
F (910) 219-6386
New River Community Center
1010 Curtis DriveJacksonville, NC 28540
T (910) 219-6460
F (910) 219-6464
Tarawa Terrace I Community Center
5671 Tarawa BoulevardTarawa Terrace, NC 28543
T (910) 219-6440
F (910) 219-6444
Knox/Tarawa Terrace II Community Center
7100 Camp Knox RoadTarawa Terrace, NC 28543
T (910) 219-6330
F (910) 219-6459
AMCC General Management Office
5401 Maryland AvenueCamp Lejeune, NC 28547
T (866) 509-2424
F (910) 219-6309
What are the pool hours and locations?
We are excited to offer two convenient pool
locations for resident enjoyment at the Bicentennial
Community Center: 6498 Bicentennial Avenue, and
Knox Community Center: 7100 Camp Knox Road.
Important Reminder: children who are not
toilet-trained are required to wear an approved swim diaper. Anyone
who has had known illness symptoms should not enter the pool during
and/or up to two weeks post symptoms (per Model Aquatic Health
Code).
Pool Hours:
Monday: Closed for routine maintenance.
Tuesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM
Note: Pool passes are required to enter AMCC
pools. Pool passes are available for pick up at any AMCC community
center.
Are pets allowed?
Yes, we gladly welcome four-legged family members at AMCC Camp Lejeune – New River. For more information specifically regarding breed restrictions, please review the MCO on Domestic Animal Control and AMCC Animal Policy or contact MCB Camp Lejeune Animal Control at (910) 451- 5143
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click Here to watch the video
Click
Here to view a video about GFCI outlet safety and
tips
Am I allowed to run a business from my home?
In-Home Business:
Permission to conduct a home enterprise such as child care operated
by a DoN-approved licensed child care provider, tailoring, tax
preparation, etc. in Family Housing should be requested in writing
to the AMCC Community Management Office. All in-home businesses
must be properly licensed by all local, state, and federal laws; in
addition to installation requirements. Businesses which adversely
affect the tranquility or safety of the military community will not
be allowed. Requests for modifications to the home for an in-home
business must be submitted in writing and approved by the Community
Manager; any modifications will be at the Resident’s expense.
Businesses will not duplicate the sale of merchandise and services
readily available through the installations’ officially sanctioned
commerce. Door-to-door sales, surveys, and/or solicitations of any
sort are not permitted. Likewise, commercial advertising or flyers
of any kind may not be posted or distributed. It is a Federal
offense to attach anything to mailboxes.
Are guests allowed to stay with me?
Visitation period for guests is limited to fifteen
(15) consecutive days. Residents must notify the AMCC Community
Manager, in writing, within 72 hours of a visitor's arrival if the
visitor will be staying more than 3 consecutive days. Click here for the visitor
housing authorization form.
Residents are responsible for complying with any applicable Marine
Corps and/or installation requirements concerning guests. Special
situations, such as temporary custody, should be referred to the
AMCC Community Management and the MHO offices and will be dealt
with on an individual basis.
AMCC reserves the right to control the entry into the community by
Resident's guests, agents, licensees or invitees, furniture movers,
delivery persons, solicitors, and/or salespeople and may prohibit
from the home or community any guests or invitees who, in AMCC’s
reasonable judgment, have been disturbing the peace, disturbing
other Residents or violating Community Guidelines and Policies. As
a custodian of the Leased property, the Resident retains
responsibility for the guests residing at their home.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
Fill out an I’ll Be Back form, and turn it into the Community Center Office. Please provide an emergency contact of someone who will be checking on the home in your absence.
Deployment Support Program
Choosing to stay in your home at Atlantic Marine Corps Communities while your spouse is deployed may be the best choice you can make for you and your family. We understand the challenges surrounding deployments, and that is why we created the Deployment Support Program to aid families in the extra house work and provide a network during this time. To assist families, we offer several benefits to residents, including:
- Extra Maintenance Support
- Yard Assistance
- Home Watch Support
- Resident Support, and More!
Maintenance
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at
(877) 509-2424 as
soon as possible. For routine service requests, you may
also submit
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
orders.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician assignments
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Are any items available for pick-up by residents, such as HVAC filters or appliance light bulbs?
We are pleased to offer a convenient Self-Help program, where you can pick-up several replacement items at your local self-help center. The following items are available for pick-up:
- HVAC filters
- Window blind slats
- Refrigerator water filters
- Drip pans
- Garage remote and smoke detector batteries
- Grass seed
- Appliance light bulbs
Supplies on hand are limited, so please call one of
the self-help centers listed here to arrange a pick-up.
Click Here to view the
self-help flyer
Playground Status Update:
Some of our playgrounds are currently undergoing repairs, have upcoming repairs scheduled or will be removed and turned back over to green space.
As always, to report playground repairs, please call 877-509-2424.
Community Routine Pressure Washing
Crews are preforming routine pressure washing on
homes in the communities.
For those who wish to touch up the exterior of their home in
between routine pressure washing, a limited number of pressure
washers are now available to use at your community office.
Pressure washers must be reserved, in advance and are available for
pick up at your community office Monday- Friday from 9am to
4pm. For questions or to reserve a pressure washer, please
call your
Community Office.
How do I submit a request to alter my home?
AMCC Camp Lejeune does allow limited modifications
within the homes.
For information on the approved colors for paint
modifications, review our paint request form and
click here to submit your
request electronically. If you’re interested in installing a
satellite dish or installing a fence, please review the
fence and satellite dish approval
procedures and dig permit form and return the
necessary paperwork to your Community Office. For other
modification requests, please contact your Community Office.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
Recycling: Properly separated; Every other week picked up by refuse & recycling contractor
Bulk Pick Up
If you have large items to dispose of, we suggest attempting to
donate anything gently used to a local thrift store.
Bulk trash items can be set in your designated trash area next to
waste receptacles on your scheduled trash day for pick up.
Bulk items must be:
- Under 6 feet long and if longer items must be broken down to pieces under 6 feet.
- Must be able to be lifted by two people, nothing over 250 lbs.
- Construction items can be picked up as long as they are under 250 lbs., under 6’ length, and the nails are either bent backwards or removed
Due to environmental concerns, bulk pick-up will
not accept tires, pallets, appliances, and hazardous materials.
Hazardous Material Disposal
If you have hazardous material that needs to be disposed of,
please click here to read the
Marine Corps Installations East Household Hazardous Material
Collection Program. Call (910) 451-1482 for more
information.
You can recycle glass, metal, plastic containers #1 - #7, rigid
plastic containers, and paper. You should not recycle motor oils,
plastic bags, wax cardboard, pizza boxes, oyster shells, Styrofoam,
plastic films and wraps, frozen food or deli containers,
fluorescent tubes, glass cookware, ceramics porcelain, mirrors or
windows, batteries or electronics, sharp objects or needles.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
mowed.
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Mow Schedule*
Bi-weekly mowing begins on or around May 1st and continues through
September
.
Note, mowing will start in the communities with the largest need
first, and will take a full two weeks to mow all communities,
dependent on weather.
Monday | Tuesday | Wednesday | Thursday | Friday |
---|---|---|---|---|
Berkeley Manor | Berkeley Manor | Berkeley Manor | Berkeley Manor | Berkeley Manor |
McCutcheon Manor | McCutcheon Manor | McCutcheon Manor | McCutcheon Manor | McCutcheon Manor |
Midway Park | Midway Park | Midway Park | Midway Park | Midway Park |
Paradise Point | Paradise Point | Paradise Point | Paradise Point | Paradise Point |
Peterfield Landing | Peterfield Landing | Peterfield Landing | Peterfield Landing | Peterfield Landing |
Tarawa Terrace | Tarawa Terrace | Tarawa Terrace | Tarawa Terrace | Tarawa Terrace |
Watkins | Watkins | Watkins | Watkins | Watkins |
x | x | x | Knox Cove | Knox Cove |
x | x | x | x | Knox Landing |
*Grass will be cut a minimum of 14 times
annually and may be more frequent depending on seasonal or climate
conditions. Adjustments to the schedule will be made as needed to
account for growing seasons and raining seasons. The schedule
listed above does not guarantee a weekly mow schedule, but simply
suggests the days of the week the landscaping contractor may mow in
that neighborhood.
Green Waste Removal
In accordance with the Camp Lejeune community standard guidelines residents are
responsible for the maintenance of the grounds within their fenced
yards and flower beds. Green waste bags for flower bed maintenance
and for those who wish to rake and do additional clean-up of their
yards, are available for pick up at your community
office.
When the bags are full, place them in your designated trash and
recycling location and they will be picked up on your designated
trash day. Please be sure to place all reasonable green waste items
go into the bags to insure pick up. Any large limbs that cannot be
bagged should be placed next to the other green waste.
Utilities
Resident Energy Conservation Program (RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
policy.
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
amount consumed.
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate. This program is
currently suspended.
Energy Conservation Tips to
help lower your bill. Complete a Resident Home Energy Audit
Checklist.
HVAC System Tips and how to make it
work best for your home.
Water Quality (Consumer Confidence) Report from MCB Camp Lejeune
The residents of Atlantic Marine Corps Communities
(AMCC) aboard Marine Corps Base Camp Lejeune which are serviced by
the Holcomb Boulevard water distribution system are currently able
to access their annual 2022 Water Quality (Consumer Confidence)
Report at the website: Click Here
The residents of Atlantic Marine Corps Communities (AMCC) aboard
Marine Corps Base Camp Lejeune (MCB CAMLEJ) which are serviced by
the Hadnot Point water distribution system are currently able to
access their annual 2022 Water Quality (Consumer Confidence) Report
at the website: Click Here
These reports contain important information about the source and
quality of your drinking water.
If you prefer a paper hardcopy of the 2022 Water Quality
Report, please call (910) 451-5003.
Environmental Resources
During your leasing process we provided a Mold 101
Guide that discusses prevention, identification, and the procedure
for reporting concerns to your maintenance team. Please immediately
notify the Maintenance Solution Center if you discover a leak or
suspect water intrusion of any kind in your home. To revisit the
guide for prevention and reporting tips, please click here.
Additionally, click here to revisit
the EPA’s Lead Based Paint brochure provided with your lease
packet.
Departing Residents
I’m moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renters insurance mandatory?
Beginning June 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Atlantic Marine Corps
Communities at the expense of the resident. Renter's insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Atlantic Marine Corps
Communities named as an interested party at time of
move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
How do I join the Resident Advisory Board?
Interested in joining the RAB for AMCC Camp
Lejeune-New River? It's easy, just click here
to fill out the
online application.
Thank you for considering being on this extremely helpful
board.
Provide Feedback
Tell us how we’re doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Atlantic Marine Corps Communities takes resident concerns very
seriously and desires to address and resolve any issues in a timely
manner to the satisfaction of all parties involved.
Click here to view a copy of our informal
dispute resolution process as well as key points of contact
available to assist you with your concerns.
Formal Dispute Resolution
Process – Active Duty Residents
Our vision is to provide outstanding communities where military
families live, work, and thrive. If you do not feel your concerns
have been effectively addressed in a timely manner through the
informal dispute resolution process above, a formal dispute
resolution process which involves the Military Housing Office and
the Installation Command has been outlined in Schedule 3 of the
NDAA Universal Lease for Active Duty residents. To view the details
of this program available for you or to begin the process, click here.
Click here to view
the MARINE CORPS INSTALLATIONS COMMAND POLICY LETTER 2-22,
Subject: MARINE CORPS PUBLIC PRIVATE VENTURE DISPUTE RESOLUTION
PROCESS.
We are committed to providing an exceptional resident experience
while you call Atlantic Marine Corps Communities home. Please reach
out to your community office with any questions or
to escalate a concern related to your home or community.