How do I report a maintenance
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at
(877) 509-2424 as
soon as possible. For routine service requests, you may
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
With the MSC, you can expect:
- Upgraded call handling and customer
- US-based representatives with strong facilities
- New call back feature offered to avoid wait
- Appointment notifications and reminders
- Superior response and specialized technician
Our experienced customer service agents are
available for 19-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request. Click here
for more information
on the MSC.
Don’t forget to download the Lendlease US Communities App
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
residents, such as HVAC filters or appliance light bulbs?
We are pleased to offer a convenient Self-Help
program, where you can pick-up several replacement items at your
local self-help center. The following items are available for
- HVAC filters
- Window blind slats
- Refrigerator water filters
- Drip pans
- Garage remote and smoke detector batteries
- Grass seed
- Appliance light bulbs
Supplies on hand are limited, so please call one of
the self-help centers listed here to arrange a pick-up.
Click Here to view the
Playground Status Update:
Some of our playgrounds are currently undergoing
repairs, have upcoming repairs scheduled or will be removed and
turned back over to green space.
As always, to report playground repairs, please
Community Routine Pressure Washing
Crews are preforming routine pressure washing on
homes in the communities.
For those who wish to touch up the exterior of their home in
between routine pressure washing, a limited number of pressure
washers are now available to use at your community office.
Pressure washers must be reserved, in advance and are available for
pick up at your community office Monday- Friday from 9am to
4pm. For questions or to reserve a pressure washer, please
Refuse, Recycle & Landscaping
When can I expect the trash and
recycling to be picked up?
Trash & Recycling Schedule
Recycling: Properly separated;
Every other week picked up by refuse &
Bulk Pick Up
If you have large items to dispose of, we suggest attempting to
donate anything gently used to a local thrift store.
Bulk trash items can be set in your designated trash area next to
waste receptacles on your scheduled trash day for pick up.
Bulk items must be:
- Under 6 feet long and if longer items must be
broken down to pieces under 6 feet.
- Must be able to be lifted by two people, nothing
over 250 lbs.
- Construction items can be picked up as long as
they are under 250 lbs., under 6’ length, and the nails are either
bent backwards or removed
Due to environmental concerns, bulk pick-up will
not accept tires, pallets, appliances, and hazardous materials.
Hazardous Material Disposal
If you have hazardous material that needs to be disposed of,
please click here to read the
Marine Corps Installations East Household Hazardous Material
Collection Program. Call (910) 451-1482 for more
You can recycle glass, metal, plastic containers #1 - #7, rigid
plastic containers, and paper. You should not recycle motor oils,
plastic bags, wax cardboard, pizza boxes, oyster shells, Styrofoam,
plastic films and wraps, frozen food or deli containers,
fluorescent tubes, glass cookware, ceramics porcelain, mirrors or
windows, batteries or electronics, sharp objects or needles.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Bi-weekly mowing begins on or around May 1st and continues through
Note, mowing will start in the communities with the largest need
first, and will take a full two weeks to mow all communities,
dependent on weather.
*Grass will be cut a minimum of 14 times
annually and may be more frequent depending on seasonal or climate
conditions. Adjustments to the schedule will be made as needed to
account for growing seasons and raining seasons. The schedule
listed above does not guarantee a weekly mow schedule, but simply
suggests the days of the week the landscaping contractor may mow in
Green Waste Removal
In accordance with the Camp Lejeune community standard guidelines residents are
responsible for the maintenance of the grounds within their fenced
yards and flower beds. Green waste bags for flower bed maintenance
and for those who wish to rake and do additional clean-up of their
yards, are available for pick up at your community
When the bags are full, place them in your designated trash and
recycling location and they will be picked up on your designated
trash day. Please be sure to place all reasonable green waste items
go into the bags to insure pick up. Any large limbs that cannot be
bagged should be placed next to the other green waste.
Resident Energy Conservation Program
(RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate. This program is
Energy Conservation Tips to
help lower your bill. Complete a Resident Home Energy Audit
HVAC System Tips and how to make it
work best for your home.
Water Quality (Consumer Confidence)
Report from MCB Camp Lejeune
The residents of Atlantic Marine Corps Communities
(AMCC) aboard Marine Corps Base Camp Lejeune which are serviced by
the Holcomb Boulevard water distribution system are currently able
to access their annual 2022 Water Quality (Consumer Confidence)
Report at the website: Click Here
The residents of Atlantic Marine Corps Communities (AMCC) aboard
Marine Corps Base Camp Lejeune (MCB CAMLEJ) which are serviced by
the Hadnot Point water distribution system are currently able to
access their annual 2022 Water Quality (Consumer Confidence) Report
at the website: Click Here
These reports contain important information about the source and
quality of your drinking water.
If you prefer a paper hardcopy of the 2022 Water Quality
Report, please call (910) 451-5003.
Is renters insurance mandatory?
Beginning June 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Atlantic Marine Corps
Communities at the expense of the resident. Renter's insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Atlantic Marine Corps
Communities named as an interested party at time of
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
How do I join the Resident Advisory
Interested in joining the RAB for AMCC Camp
Lejeune-New River? It's easy, just click here
to fill out the
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