How do I report a maintenance
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at
(877) 509-2424 as
soon as possible. For routine service requests, you may
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
With the MSC, you can expect:
- Upgraded call handling and customer
- US-based representatives with strong facilities
- New call back feature offered to avoid wait
- Appointment notifications and reminders
- Superior response and specialized technician
Our experienced customer service agents are
available for 14-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request. Click here
for more information
on the MSC.
Don’t forget to download the RentCafé Resident App
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
residents, such as HVAC filters or appliance light bulbs?
We are pleased to offer a convenient Self-Help
program, where you can pick-up several replacement items for your
home at your community office. The following items are available
- HVAC filters
- Window blind slats
- Refrigerator water filters
- Drip pans
- Garage remote and smoke detector batteries
- Grass seed
- Appliance light bulbs
Supplies on hand are limited, so please call your
community office at the number listed here to arrange a pick-up.
Playground Status Update:
Some of our playgrounds are currently undergoing
repairs, have upcoming repairs scheduled or will be removed and
turned back over to green space.
As always, to report playground repairs, please
Community Routine Pressure Washing
Crews are preforming routine pressure washing on
homes in the communities.
The schedule through December 2021 is:
- July 2021 – McCutcheon Manor /
Peterfield Landing / Paradise Point
- August 2021 – Completion of
- September 2021– Watkins
- October 2021 - Completion of
Watkins Village – Watkins Grove
- November 2021 – Completion
of Watkins Grove
- December 2021 – Berkeley
For those who wish to touch up the exterior of
their home in between routine pressure washing, a limited number of
pressure washers are now available to use at your community
Pressure washers must be reserved, in advance and are available for
pick up at your community office Monday- Friday from 9am to
4pm. For questions or to reserve a pressure washer, please
Refuse, Recycle & Landscaping
When can I expect the trash and
recycling to be picked up?
2021 Trash & Recycling Schedule
Recycling: Properly separated;
Every other week picked up by refuse &
Bulk Pick Up
If you have large items to dispose of, we suggest attempting to
donate anything gently used to a local thrift store.
If items are broken or damaged please call the
Maintenance Solutions Center (MSC) at (877) 509-2424 to let
them know you have a bulk pick-up request. Along with your
trash and recycling. kindly place your bulk pick-up items in the
approved location for your community on your designated trash and
Due to environmental concerns, bulk pick-up will
not accept: tires, pallets, appliances, and hazardous
If you have hazardous material that needs to be disposed of,
please click here to read the
Marine Corps Installations East Household Hazardous Material
Collection Program. Call (910) 451-1482 for more
You can recycle glass, metal, plastic containers #1 - #7, rigid
plastic containers, and paper. You should not recycle motor oils,
plastic bags, wax cardboard, pizza boxes, oyster shells, Styrofoam,
plastic films and wraps, frozen food or deli containers,
fluorescent tubes, glass cookware, ceramics porcelain, mirrors or
windows, batteries or electronics, sharp objects or needles.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Bi-weekly mowing begins on or around May 1st and continues through
Note, mowing will start in the communities with the largest need
first, and will take a full two weeks to mow all communities,
dependent on weather.
*Grass will be cut a minimum of 14 times
annually and may be more frequent depending on seasonal or climate
conditions. Adjustments to the schedule will be made as needed to
account for growing seasons and raining seasons. The schedule
listed above does not guarantee a weekly mow schedule, but simply
suggests the days of the week the landscaping contractor may mow in
Green Waste Removal
Green waste includes grass clippings, leaves, and limbs. Green
waste bags are available for pick up at your community
office. When bags are full please place items in your
designated trash and recycling location and call the
Maintenance Solutions Center at 877-509-2424
Is renter’s insurance mandatory?
Although it's not required, we highly encourage
residents to have personal renter's insurance.
Effective January 1, 2015, in accordance with the 2015
National Defense Authorization Act (NDAA), basic renter's insurance
is no longer a zero-out-of-pocket benefit. All residents signing a
new lease after April 15, 2015 will be responsible for acquiring
and paying for their own rental insurance policy. We strongly
encourage all residents to acquire renter's insurance.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued as of January 1, 2015.
How do I join the Resident Advisory
Interested in joining the RAB for AMCC Camp
Lejeune-New River? It's easy, just click here
to fill out the
Thank you for considering being on this extremely helpful